WORLDWIDE SHIPPING: We ship to all countries using established and trusted courier services such as DHL , FEDEX , UPS etc .. All orders are efficiently fulfilled & shipped out of Lagos , Nigeria.. International Express Doorstep Delivery / Shipping takes 5-7 working days
We currently ship regularly within Nigeria & to UK , USA , Germany , South Africa , Ghana , Benin Republic , Guadeloupe , Australia , Sweden , France ..
We process orders on business days from Monday – Friday excluding holidays
During sales or promotions your order may take up all 10 business days ( sometimes a day or two longer ) to ship because our deals are always amazing and so many clients want to take part in them ..
Estimated Shipping Time Frame :
| Shipping | Delivery Time | |
|---|---|---|
| US & UK | Delivery in 5 – 7 working days | |
| Africa | Delivery in 7 – 10 working days | |
| Canada & Europe | Delivery in 7 – 10 working days | |
| Middle East , UAE | Delivery in 10 – 15 working days |
* Note : In any case , regardless of events beyond our control , please allow products delivery within a suitable period which is appropriate to the circumstances . We do not accept refunds on events beyond our control that affect delivery time
ORDER TRACKING :
When you place an order you will receive an order confirmation email , confining your order # and purchase details ..
You can cancel your order on the same day but once 6 hours has elapsed, your order details is recorded and can not be undone .. When this is complete you will receive a Shipping confirmation email ..
Once your order is shipped we will send you a Shipping Update Email with your tracking number
To track your package, kindly pay attention to the Courier or shipping agent like UPS ,FEDEX or DHL & paste the tracking number to any of these links
DHL TRACKING: https://www.dhlexpress.nl/en/track-trace
FEDEX TRACKING: https://www.fedex.com/en-us/tracking.html
UPS TRACKING: https://www.ups.com/track?loc=en_US&requester=ST/
Tracking information may not be available for the first couple of days , after you receive your shipping update email & several days may pass in between package scans . We assure you this is totally normal and will not affect your estimated delivery date ..
** NOTICE :
We are NOT RESPONSIBLE for any package undeliverable because of missing , incomplete or incorrect destination information
Please enter the correct shipping details when checking out and if you do realize you have made a mistake in your shipping details and the order has been placed.. Send us an email immediately with your correct shipping details as soon as possible .. If this is not sorted and your order leaves for delivery then it is out of our control ..
Customers will be held accountable to any restrictions , duties , tax & any other fees imposed on packages by the destination country ..
Kene Luxury Hair is NOT RESPONSIBLE for any Duties , Tax , Custom fees under any circumstances ..
If your order arrives your country and ;
* Customer refuses to accept the package
* Number of attempts have been made in the destination country to deliver the package to no avail
Kene Luxury Hair reserves the right to ABANDON the package (s) & will NOT BE RESPONSIBLE FOR ANY REFUND ..
ORDER PROCESSING :
We process orders everyday , Monday – Friday takes 3-10 working days , while some of our Ready to Wear Collections will ship faster than our made to order collection , your order is ready to ship to your delivery location within this time.. Order Tracking numbers will be provided by email or text
DELIVERY:
We do everything possible to ensure that our best products are delivered as soon as possible. Customers, we believe, are deserved to the best products and services available.
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service.
We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
MISSION:
Our passion and dedication to premium hair extensions & lace wigs ensure that we stay on the hunt for the best quality, colors , length , textures for your convenience & style ..