FAQs

Your hair extension May tangle due to dryness, oil & dirt built-up. Salt water, chlorine water and not combing out your hair daily with a wide tooth comb .
• Make sure to wash & condition your hair at least once a week, twice a month is better. Use olive oil to moisten it smoothly or consult your stylist for more help in styling and product care..

If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.

Yes! Kéne Luxury Hair periodically offers special promotions, discounts and/or flash sales. Sign up for our newsletter to be the first to know! And make sure you’re following us on Instagram & TikTok @Keneluxuryhair and Facebook.com/Keneluxuryhair so that you’ll never miss a deal announcement. Please note that only one discount code can be used per order. Offers cannot be combined.

Kéne Luxury hair products can last up to 5-7 years or more with proper maintenance (we have some customers who have been reusing their Kéne Luxury hair for more than 3 years !) Because our hair is 100 percent raw hair & the most premium virgin human hair , it truly does respond to how you care for it. With constant styling and manipulation, all hair is prone to a little bit of shedding and tangling; as such, we recommend not cutting or sewing through wefts and sealing the wefts before your sew-in install. For curly textures such as our Deep Wave,Jerry Curly, collections, DIY, U-part, lacefront, full lace wigs and Clip Ins can help extend the durability and life of your hair. These products allow you to remove the hair periodically for washing, conditioning, styling, and other special considerations. Remember…just like your own hair, curly and textured hair needs lots of moisture, but it does not respond well to products with alcohol or heavy product use. With Kéne Luxury Hair, there’s no need for lots of hair grease or globs of gel. A simple co-wash regimen will do. If you experience heavy product buildup, you can treat the hair with a clarifying shampoo followed by a deep condition with a moisture rich conditioner and Argan or Olive oil to seal the moisture .. For complete wig revivals and revamps , send your unit to your stylist for professional treatment..

Yes! Kéne Luxury Hair products are extremely versatile, but it’s important to remember that just like our hair, frequent use of high heat may permanently loosen the curl pattern. If straight hair is your preferred style, we suggest trying one of our exclusive straight textures styled using bundles (for a full head sew-in) or a wig so that all of your hair is protected.

Absolutely! All Kéne Luxury hair products are made from 100 percent human hair and can be cut, colored and styled as if it were your own. You can darken it, lighten it, lay it to the side or make it shorter, but remember: just like our own hair, your human hair requires a good maintenance routine to keep it looking fresh and vibrant. Each purchase is accompanied by a set of care and maintenance tips specific to that particular texture.

This depends on 4 things: the size of your head, the type of hair you want to rock, the length you’re going for and where you’d like to be on the scale of natural to full on diva (think SZA or Solange). Whearas if you’re looking for a straight Bob look , 2 - 3 bundles of raw hair would be perfect ..We recommend a minimum of 3-4 bundles for a full head sew-in. But ultimately, the final decision will depend on four things: the size of your head, the texture of hair you want to rock, the length and the look you’re trying to achieve. If you’re still unsure, consult with your stylist for an expert recommendation or feel free to contact us via chat, email or on social media.

We will process your order within 1 - 5 days for regular orders & at least 5 - 7 days for custom orders .. Packages often ship sooner but for braided wigs a minimum of 5 - 8 days is required .. This does not include weekends, holidays, or during sales or special events. Note that our regular office hours are Monday through Friday 10am to 4pm EST, excluding holidays. The first email you will receive is an order confirmation. The second email you'll receive will be your shipping confirmation. Both emails will go to the email address you provided when you created your order.

If your payment for an order has failed, please check it is not due to the following situations: Card security code failed Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again. Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure your order does not exceed your credit card limit. Or the payment will be unable to go through smoothly.

Our bundles or raw Vietnamese hair and Virgin Hair bundles are is 100% unprocessed hair and does not have any chemical treatment which includes coloring. The bundles only come in its natural color (off black #1B or dark brown # )

Closures and frontals are two different things but they both serve the same purpose-to close off a weave install or a wig. They both eliminate the need of having to leave your natural hair out to blend with the extensions. Lace frontal are bigger and wider; they run ear to ear covering your entire hairline at the front. Lace closures are smaller and they primarily close off the horsehoe or "u-part" portion of an install. Lace frontal are more versatile because they can be parted anywhere ear to ear and lace closures can only be middle or side parted. They can both be sewn on or glued on. Either a frontal or closure will close off your install and make it look more natural

Designed to mimic an entire hairline, frontal are the latest innovation in protective styling. The versatility of frontal are endless. With lace frontal, the ear to ear coverage is perfect for when you don't want to leave any hair out, for those who have thinning edges and those with traction alopecia. 360 frontals provide all around coverage, from front to back. Perfect for high ponytails and updos with our natural textured extensions

Each Lace wig comes with knots bleached , hairline minimally plucked & customized except a client requests other wise .. Each purchase is accompanied by a set of hair care and maintenance tips. We recommend going to a stylist to install the hair if you have absolutely no experience with hair installation.. You can refer to our care and maintenance tips to keep your Kéne Hair looking fresh and vibrant.

We always add a sweet surprise for our clients ranging from our very own Kéne Luxury Hair Lace Melt Bands , wig caps , hair wax , hair accessories, hair maintenance products, silk bonnets , wig brushes , wig bags , hair styling tools etc .. Free gifts are subject to change depending on availability of stock .. We always keep our clients guessing on what they’re getting next ..

Kéne Luxury Hair is a register business , operating since 2019 .. We have built a business reputation that has helped us reach both international & local network of customers who wear our wigs on a daily basis & also refer family and friends to us for more business .. We are fully committed to transparent & therefore tag our real clients if they accept to be tagged on our Instagram account .. You can take your time to go through our Instagram pages , Our story Highlights and our Guides for hundreds of client testimonials going as far back as 2019 till date … We know that shopping wigs on Instagram & social media is risky and you may have had some bad experiences in the past but we are guaranteed to give you value for your money without the worry & overthinking stress that comes from ordering from a brand for the first time.. Our wigs are very authentic and made with longevity and long lasting quality in mind .. We treat every customer like a VIP so if you have any problems , we will handle it efficiently and swiftly..

Kéne Luxury hair bundles will arrive in their natural black/brown hair color and can be dyed any color you’d like.
However, we strongly recommend consulting a professional hair stylist before dyeing or colour-treating your hair ..

We ship Worldwide via DHL except in countries that DHL does not operate in .. We currently ship to over 14 countries and counting .. We ship to United States of America , Canada , United Kingdom , Spain, Germany , Ireland , South Africa, Ghana , Dubai , Guadeloupe, Austria , Amsterdam , Jordan , Malta , Zanzibar etc ..

We operate out of Lagos , Nigeria and ship Worldwide to atleast 15 countries