Contact Us

The best possible hair starts with the best possible team .

Kéne Hair believes in an environment of collaboration. We hire and retain the best possible staff who thrive in our culture of camaraderie, allowing us to achieve goals that fall in line with our values and mission.

Our core production team is comprised of highly diverse and exceptionally motivated individuals from various educational and experiential backgrounds including: cosmetology and the beauty industry in general , design , legal , financial, marketing, communications, sales, and leadership.

We want to hear from you whether you want advice about a style or product, or you have a question about an order or delivery or have enquiries about our special wholesale deals ..

You may contact us by e-mail, phone, text or social media.. We respond within 10’minutes on WhatsApp ..

The Kéne Luxury Hair Customer Care team operates from 10am to 5pm Monday to Friday.

Thank you for choosing Kéne Luxury Hair ..

PRE- SALE SERVICE
• Honest products description— We answer all the questions honestly with patience.
• 24 hours online— We will reply you within 24 hours, save more time for your order.
• Quick massages reply— We check emails and massages within 2 hours,answer questions ASAP.
• Considerate packages tracking service— We will send your tracking number as soon as we ship the hair out

AFTER SALE SERVICE
• Service guidance— If you have any problems about the hair, contact us at first time.
• Timely and effective response— We will try our best to help you solve your problems.
• Reasonable return policy— Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.
• Professional after-sale service— Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.

NOTICE:

All the products provided by Kéne Luxury Hair will be commissioned to the third-party professional logistics companies or Courier Company for delivery. If customers are dissatisfied with our service or delivery, please contact us.

Kéne Luxury Hair company and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, we strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods received carefully ..

Kéne Luxury Hair Team will always focus on customer experience & properly handle service issues that may arise..